Investment Banking Essay

â€Å"A specific division of banking related to the creation of capital for other companies. Investment banks underwrite new debt and equity securities for all types of corporations. Investment banks also provide guidance to issuers regarding the issue and placement of stock†. Investment banking involves raising money (capital) for companies and governments, usually by issuing securities. Securities or financial instruments include equity or ownership instruments such as stocks where investors own a share of the issuing concern and therefore are entitled to profits. They also include debt instruments such as bonds, where the issuing concern borrows money from investors and promises to repay it at a certain date with interest. Companies typically issue stock when they first go public through initial public offerings (IPOs), and they may issue stock and bonds periodically to fund such enterprises as research, new product development, and expansion. Companies seeking to go public must register with the Securities and Exchange Commission and pay registration fees, which cover accountant and lawyer expenses for the preparation of registration statements. A registration statement describes a company’s business and its plans for using the money raised, and it includes a company’s financial statements. Before stocks and bonds are issued, investment bankers perform due diligence examinations, which entail carefully evaluating a company’s worth in terms of money and equipment (assets) and debt (liabilities). This examination requires the full disclosure of a company’s strengths and weaknesses. The company pays the investment banker after the securities deal is completed and these fees often range from 3 to 7 percent of what a company raises, depending on the type of transaction. Investment banks aid companies and governments in selling securities as well as investors in purchasing securities, managing invest ments, and trading securities. Investment banks take the form of brokers or agents who purchase and sell securities for their clients; dealers or principals who buy and sell securities for their personal interest in turning a profit; and broker-dealers who do both. The primary service provided by investment banks is underwriting, which refers to guaranteeing a company a set price for the securities it plans to issue. If the securities fail to sell for the set price, the investment bank pays the company the difference. Therefore, investment banks must carefully determine the set price by considering the expectations of the company and the state of the market for the securities. In addition, investment banks provide a plethora of other services including financial advising, acquisition advising, divestiture advising, buying and selling securities, interest-rate swapping, and debt-for-stock swapping. Nevertheless, most of the revenues of investment banks come from underwriting, selling securities, and setting up merg ers and acquisitions. When companies need to raise large amounts of capital, a group of investment banks often participate, which are referred to as syndicates. Syndicates are hierarchically structured and the members of syndicates are grouped according to three functions: managing, underwriting, and selling. Managing banks sit at the top of the hierarchy, conduct due diligence examinations, and receive management fees from the companies. Underwriting banks receive fees for sharing the risk of securities offerings. Finally, selling banks function as brokers within the syndicate and sell the securities, receiving a fee for each share they sell. Nevertheless, managing and underwriting banks usually also sell securities. All major investment banks have a syndicate department, which concentrates on recruiting members for syndicates managed by their firms and responding to recruitments from other firms. A variety of legislation, mostly from the 1930s, governs investment banking. These laws require public compa nies to fully disclose information on their operations and financial position, and they mandate the separation of commercial and investment banking. The latter mandate, however, has been relaxed over the intervening years as commercial banks have entered the investment banking market. An investment bank is a financial institution that assists individuals, corporations and governments in raising capital by underwriting and/or acting as the client’s agent in the issuance of securities. An investment bank may also assist companies involved in mergers and acquisitions, and provide ancillary services such as market making, trading of derivatives, fixed income instruments, foreign exchange, commodities, and equity securities. Unlike commercial banks and retail banks, investment banks do not take deposits. From 1933 (Glass–Steagall Act) until 1999 (Gramm–Leach–Bliley Act), the United States maintained a separation between investment banking and commercial banks. Other industrialized countries, including G8 countries, have historically not maintained such a separation. There are two main lines of business in i nvestment banking. Trading securities for cash or for other securities (i.e., facilitating transactions, market-making), or the promotion of securities (i.e., underwriting, research, etc.) is the â€Å"sell side†, while dealing with pension funds, mutual funds, hedge funds, and the investing public (who consume the products and services of the sell-side in order to maximize their return on investment) constitutes the â€Å"buy side†. Many firms have buy and sell side components. An investment bank can also be split into private and public functions with a Chinese wall which separates the two to prevent information from crossing. The private areas of the bank deal with private insider information that may not be publicly disclosed, while the public areas such as stock analysis deal with public information. An advisor who provides investment banking services in the United States must be a licensed broker-dealer and subject to Securities & Exchange Commission (SEC) and Financial Industry Reg ulatory Authority (FINRA) regulation. Investment banking is a field of banking that aids companies in acquiring funds. In addition to the of new funds, investment banking also offers advice for a wide range of transactions a company might engage in. In commercial banking, the institution collects deposits from clients and gives direct loans to businesses and individuals. In the United States, it was illegal for a bank to have both commercial and investment banking until 1999, when the Gramm-Leach-Bliley Act legalized it. Through investment banking, an institution generates funds in two different ways. They may draw on public funds through the capital market by selling stock in their company, and they may also seek out venture capital or private equity in exchange for a stake in their company. Investment bankers give companies advice on mergers and acquisitions, for example. They also track the market in order to give advice on when to make public offerings and how best to manage the business’ public assets. Some of the consultative activities investment banking firms engage in overlap with those of a private brokerage, as they will often give buy-and-sell advice to the companies they represent. The line between investment banking and other forms of banking has blurred in recent years, as deregulation allows banking institutions to take on more and more sectors. With the advent of mega-banks which operate at a number of levels, many of the services often associated with investment banking are being made available to clients who would otherwise be too small to make their business profitable. Careers in investment banking are lucrative and one of the most sought after positions in the money markets. A career in investment banking involves extensive travelling, gruelling hours and an often cut-throat lifestyle. While highly competitive and time intensive, investment banking also offers an exciting lifestyle with huge financial incentives that are a draw to many people. HISTORY & DEVELOPMENT OF INVESTMENT BANKING: Investment banking began in the United States around the middle of the 19th century. Prior to this period, auctioneers and merchants—particularly those of Europe—provided the majority of the financial services. The mid-1800s were marked by the country’s greatest economic growth. To fund this growth, U.S. companies looked to Europe and U.S. banks became the intermediaries that secured capital from European investors for U.S. companies. Up until World War I, the United States was a debtor nation and U.S. investment bankers had to rely on European investment bankers and investors to share risk and underwrite U.S. securities. For example, investment bankers such as John Pierpont (J. P.) Morgan (1837-1913) of the United States would buy U.S. securities and resell them in London for a higher price. During this period, U.S. investment banks were linked to European banks. These connections included J.P. Morgan & Co. and George Peabody & Co. (based in London); Kidder, Pea body & Co. and Barling Brothers (based in London); and Kuhn, Loeb, & Co. and the Warburgs (based in Germany). Since European banks and investors could not assess businesses in the United States easily, they worked with their U.S. counterparts to monitor the success of their investments. U.S. investment bankers often would hold seats on the boards of the companies issuing the securities to supervise operations and make sure dividends were paid. Companies established long-term relationships with particular investment banks as a consequence. In addition, this period saw the development of two basic components of investment banking: underwriting and syndication. Because some of the companies seeking to sell securities during this period, such as railroad and utility companies, required substantial amounts of capital, investment bankers began under-writing the securities, thereby guaranteeing a specific price for them. If the shares failed to fetch the set price, the investments banks covered the difference. Underwriting allowed companies to raise the funds they needed by issuing a sufficient amo unt of shares without inundating the market so that the value of the shares dropped. Because the value of the securities they underwrote frequently surpassed their financial limits, investment banks introduced syndication, which involved sharing risk with other investment banks. Further, syndication enabled investment banks to establish larger networks to distribute their shares and hence investment banks began to develop relationships with each other in the form of syndicates. The syndicate structure typically included three to five tiers, which handled varying degrees of shares and responsibilities. The structure is often thought of as a pyramid with a few large, influential investment banks at the apex and smaller banks below. In the first tier, the â€Å"originating broker† or â€Å"house of issue† (now referred to as the manager) investigated companies, determined how much capital would be raised, set the price and number of shares to be issued, and decided when the shares would be issued. The originating broker often handled the largest volume of shares and eventually began charging fees for its services. In the second tier, the purchase syndicate took a smaller number of shares, often at a slightly higher price such as I percent or 0.5 percent higher. In the third tier, the banking syndicate took an even smaller amount of shares at a price higher than that paid by the purchase syndicate. Depending on the size of the issue, other tiers could be added such as the â€Å"selling syndicate† and â€Å"selling group.† Investment banks in these tiers of the syndicate would just sell shares, but would not agree to sell a specific amount. Hence, they functioned as brokers who bought and sold shares on commission from their customers. From the mid-i800s to the early 1900s, J. P. Morgan was the most influential investment banker. Morgan could sell U.S. bonds overseas that the U.S. Department of the Treasury failed to sell and he led the financing of the railroad. H e also raised funds for General Electric and United States Steel. Nevertheless, Morgan’s control and influence helped cause a number of stock panics, including the panic of 1901. Morgan and other powerful investment bankers became the target of the muckrakers as well as of inquiries into stock speculations. These investigations included the Armstrong insurance investigation of 1905, the Hughes investigation of 1909, and the Money Trust investigation of 1912. The Money Trust investigation led to most states adopting the so-called blue-sky laws, which were designed to deter investment scams by start-up companies. The banks responded to these investigations and laws by establishing the Investment Bankers Association to ensure the prudent practices among investment banks. These investigations also led to the creation of the Federal Reserve System in 1913. Beginning about the time World War I broke out, the United States became a creditor nation and the roles of Europe and the United States switched to some extent. Companies in other countries now turned to the United States for investment banking. During the 1920s, the number and value of securities offerings increased when investment banks began raising money for a variety of emerging industries: automotive, aviation, and radio. Prior to World War 1, securities issues peaked at about $ 1 million, but afterwards issues of more than $20 million were frequent. The banks, however, became mired in speculation during this period as over 1 million investors bought stocks on margin, that is, with money borrowed from the banks. In addition, the large banks began speculating with the money of their depositors and commercial banks made forays into underwriting. The stock market crashed on October 29, 1929, and commercial and investment banks lost $30 billion by mid-November. While the crash only affected bankers, brokers, and some investors and while most people still had their jobs, the crash brought about a credit crunch. Credit became so scarce that by 1931 more than 500 U.S. banks folded, as the Great Depression continued. As a result, investment banking all but frittered away. Securities issues no longer took place for the most part and few people could afford to invest or would be willing to invest in the stock market, which kept sinking. Because of crash, the government launched an investigation led by Ferdinand Pecora, which became known as the Pecora Investigation. After exposing the corrupt practices of commercial and investment banks, the investigation led to the establishment of the Securities and Exchange Commission (SEC) as well as to the signing of the Banking Act of 1933, also known as the Glass-Steagall Act. The SEC became responsible for regulating and overseeing in-vesting in public companies. The Glass-Steagall Act mandated the separation of commercial and investment banking and from then—until the late 1980—banks had to choose between the two enterprises. Further legislation grew out of this period, too. The Revenue Act of 1932 raised the tax on stocks and required taxes on bonds, which made the practice of raising prices in the different tiers of the syndicate system no longer feasible. The Securities Act of 1933 and the Securities Exchange Act of 1934 required investment banks to make full disclosures of securities offerings in investment prospectuses and charged the SEC with reviewing them. This legislation also required companies to regularly file financial statements in order to make known changes in their financial position. As a result of these acts, bidding for investment banking projects became competitive as companies began to select the lowest bidders and not rely on major traditional companies such as Morgan Stanley and Kuhn, Loeb. The last major effort to clean up the investment banking industry came with the U.S. v. Morgan case in 1953. This case was a government antitrust investigation into the practices of 17 of the top investment banks. The court, however, sided with the defendant investment banks, concluding that they had not conspired to monopolize the U.S. securities industry and to prevent new entrants beginning around 1915, as the government prosecutors argued. By the 1950s, investment banking began to pick up as the economy continued to prosper. This growth surpassed that of the 1920s. Consequently, major corporations sought new financing during this period. General Motors, for example, made a stock offering of $325 million in 1955, which was the largest stock offering to that time. In addition, airlines, shopping malls, and governments began raising money by selling securities around this time. During the 1960s, high-tech electronics companies spurred on investment banking. Companies such as Texas Instruments and Electronic Data Systems led the way in securities offerings. Established investment houses such as Morgan Stanley did not handle these issues; rather, Wall Street newcomers such as Charles Plohn & Co. did. The established houses, however, participated in the conglomeration trend of the 1950s and 1960s by helping consolidating companies negotiate deals. The stock market collapse of 1969 ushered in a new era of economic problems which continued through the 1970s, stifling banks and investment houses. The recession of the 1970s brought about a wave of mergers among investment brokers. Investment banks began to expand their services during this period, by setting up retail operations, expanding into international markets, investing in venture capital, and working with insurance companies. While investment bankers once worked for fixed commissions, they have been negotiating fees with investors since 1975, when the SEC opted to deregulate investment banker fees. This deregulation also gave rise to discount brokers, who undercut the prices of established firms. In addition, investment banks started to implement computer technology in the 1970s and 1980s in order to automate and expedite operations. Furthermore, investment banking became much more competitive as investment bankers could no longer wait for clients to come to them, but had to endeavour to win new clients and retain old ones. ORGANIZATIONAL STRUCTURE & CORE BANKING ACTIVITIES: Investment banking is split into front office, middle office, and back office activities. While large service investment banks offer all lines of business, both sell side and buy side, smaller sell side investment firms such as boutique investment banks and small broker-dealers focus on investment banking and sales/trading/research, respectively. Investment banks offer services to both corporations issuing securities and investors buying securities. For corporations, investment bankers offer information on when and how to place their securities on the open market, an activity very important to an investment bank’s reputation. Therefore, investment bankers play a very important role in issuing new security offerings. Front Office: Investment Banking: Corporate finance is the traditional aspect of investment banks which also involves helping customers raise funds in capital markets and giving advice on mergers and acquisitions (M&A). This may involve subscribing investors to a security issuance, coordinating with bidders, or negotiating with a merger target. Another term for the investment banking division is corporate finance, and its advisory group is often termed mergers and acquisitions. A pitch book of financial information is generated to market the bank to a potential M&A client; if the pitch is successful, the bank arranges the deal for the client. The investment banking division (IBD) is generally divided into industry coverage and product coverage groups. Industry coverage groups focus on a specific industry, such as healthcare, industrials, or technology, and maintain relationships with corporations within the industry to bring in business for a bank. Product coverage groups focus on financial products, such as mergers and acquisitions, leveraged finance, public finance, asset finance and leasing, structured finance, restructuring, equity, and high-grade debt and generally work and collaborate with industry groups on the more intricate and specialized needs of a client. Sales and Trading: On behalf of the bank and its clients, a large investment bank’s primary function is buying and selling products. In market making, traders will buy and sell financial products with the goal of making money on each trade. Sales is the term for the investment bank’s sales force, whose primary job is to call on institutional and high-net-worth investors to suggest trading ideas (on a caveat emptor basis) and take orders. Sales desks then communicate their clients’ orders to the appropriate trading desks, which can price and execute trades, or structure new products that fit a specific need. Structuring has been a relatively recent activity as derivatives have come into play, with highly technical and numerate employees working on creating complex structured products which typically offer much greater margins and returns than underlying cash securities. In 2010, investment banks came under pressure as a result of selling complex derivatives contracts to local municipalities in Europe and the US. Strategists advise external as well as internal clients on the strategies that can be adopted in various markets. Ranging from derivatives to specific industries, strategists place companies and industries in a quantitative framework with full consideration of the macroeconomic scene. This strategy often affects the way the firm will operate in the market, the direction it would like to take in terms of its proprietary and flow positions, the suggestions salespersons give to clients, as well as the way structures create new products. Banks also undertake risk through proprietary trading, performed by a special set of traders who do not interface with clients and through â€Å"principal risk†Ã¢â‚¬â€risk undertaken by a trader after he buys or sells a product to a client and does not hedge his total exposure. Banks seek to maximize profitability for a given amount of risk on their balance sheet. The necessity for numerical ability in sales and trading has created jobs for physics, mathematics and engineering Ph.D.s who act as quantitative analysts. Equity Research: The research division reviews companies and writes reports about their prospects, often with â€Å"buy† or â€Å"sell† ratings. While the research division may or may not generate revenue (based on policies at different banks), its resources are used to assist traders in trading, the sales force in suggesting ideas to customers, and investment bankers by covering their clients. Research also serves outside clients with investment advice (such as institutional investors and high net worth individuals) in the hopes that these clients will execute suggested trade ideas through the sales and trading division of the bank, and thereby generate revenue for the firm. There is a potential conflict of interest between the investment bank and its analysis, in that published analysis can affect the bank’s profits. Hence in recent years the relationship between investment banking and research has become highly regulated, requiring a Chinese wall between public and private fun ctions. Asset Management:[pic] The asset management division manages money for institutions, such as mutual funds, and wealthy individuals. The business is divided into three sub-divisions. Asset Management Division has the responsibility to co-ordinate and facilitate in term of Strategic and Development Programme in Asset Management. Data Management, Performance Managing and Information in Asset Management. †¢ Fund Management: This division manages a number of funds, each with a different focus and strategy. For example: the asset management division may have three funds, one focused on private equity investments in emerging markets, another dealing with arbitrage trades, and yet another that buys and holds corporate debt. Clients can choose to place their money with either of these funds. Some banks, such as Bank of New York Mellon, manage exchange-traded funds that are accessible to retail investors. The bank earns revenue by charging a fee for assets under management, and sometimes by charging a commission based on returns. †¢ Private Banking and Wealth Management: The division manages banking activities of extremely wealthy individuals. Apart from providing regular banking services, such as check clearing, the division also advise such individuals on tax strategy and investments. They work closely with other parts of the asset management division to provide a comprehensive service, e.g. work with fund management to invest in different strategies. †¢ Prime Brokerage: The division deals with professional asset managers, such as mutual funds and hedge funds. Their services include executing trades on behalf of these clients, holding custody of their assets, and advising them on potential opportunities. For example: When Berkshire Hathaway (BRK) needs to buy a certain security from public markets, it uses a prime broker to buy and hold the security on its behalf. The division works closely with the Sales and Trading division. Additionally, the prime brokerage can also help its clients (hedge funds) to find investors. Middle Office: This area of the bank includes risk management, treasury management, internal controls, and corporate strategy. Risk management involves analyzing the market and credit risk that traders are taking onto the balance sheet in conducting their daily trades, and setting limits on the amount of capital that they are able to trade in order to prevent â€Å"bad† trades having a detrimental effect on a desk overall. Another key Middle Office role is to ensure that the economic risks are captured accurately (as per agreement of commercial terms with the counterparty), correctly (as per standardized booking models in the most appropriate systems) and on time (typically within 30 minutes of trade execution). In recent years the risk of errors has become known as â€Å"operational risk† and the assurance Middle Offices provide now includes measures to address this risk. When this assurance is not in place, market and credit risk analysis can be unreliable and open to deliberate manipulation. Additionally, corporate treasury is responsible for an investment bank’s funding, capital structure management, and liquidity risk monitoring. Financial control tracks and analyzes the capital flows of the firm, the Finance division is the principal adviser to senior management on essential areas such as controlling the firm’s global risk exposure and the profitability and structure of the firm’s various businesses via dedicated trading desk product control teams. In the United States and United Kingdom, a Financial Controller is a senior position, often reporting to the Chief Financial Officer. Corporate strategy, along with risk, treasury, and controllers, also often falls under the finance division. Back Office: Operations: This involves data-checking trades that have been conducted, ensuring that they are not erroneous, and transacting the required transfers. Many banks have outsourced operations. It is, however, a critical part of the bank. Due to increased competition in finance related careers, college degrees are now mandatory at most Tier 1 investment banks. A finance degree has proved significant in understanding the depth of the deals and transactions that occur across all the divisions of the bank. Technology: Every major investment bank has considerable amounts of in-house software, created by the technology team, who are also responsible for technical support. Technology has changed considerably in the last few years as more sales and trading desks are using electronic trading. Some trades are initiated by complex algorithms for hedging purposes. Firms are responsible for compliance with government regulations and internal regulations. †¢ Principal Investing and Proprietary Trading:[pic] Investment banks have attempted to increase their return on equity by investing their own capital into certain ventures. The bank invests its own capital by taking a equity or debt stake in corporations with the aim of influencing the management. The motive is very similar to that private equity investors — the bank tries to profit by turning around companies. The bank can also take short-term positions in the market with its own capital. This is known as proprietary trading, and the bank attempts to earn a profit by correctly predicting market movements. Proprietary trading is very different from normal sales and trading operations — where the banks revenue is primarily dependent on the volume of trade it executes on behalf of its client. The notion of the bank risking its own capital can be traced back ever since banking was invented. J.P. Morgan, founder of J P Morgan Chase, was an extremely successful investor. However, in recent years, Goldman Sachs has been the leader in this field — in 2007, the bank profited greatly from the proprietary trades that it made against the sub-prime market. In many cases, the banks allow other investors to invest in such ventures (and charge a management fee). This puts them in direct competitor with hedge funds and private equity firms for both investors and investing opportunities. INVESTMENT BANKING IN THE 20TH CENTURY: In the mid-20th century, large investment banks were dominated by the dealmakers. Advising clients on mergers and acquisitions and public offerings was the main focus of major Wall Street partnerships. These â€Å"bulge bracket† firms included Goldman Sachs, Morgan Stanley, Lehman Brothers, First Boston and others. That trend began to change in the 1980s as a new focus on trading propelled firms such as Salomon Brothers, Merrill Lynch and Drexel Burnham Lambert into the limelight. Investment banks earned an increasing amount of their profits from proprietary trading. Advances in computing technology also enabled banks to use more sophisticated model driven software to execute trades and generate a profit on small changes in market conditions. In the 1980s, financier Michael Milken popularized the use of high yield debt (also known as junk bonds) in corporate finance and mergers and acquisitions. This fuelled a boom in leverage buyouts and hostile takeovers (see History of Private Equity). Filmmaker Oliver Stone immortalized the spirit of the times with his movie, Wall Street, in which Michael Douglas played the role of corporate raider Gordon Gekko and epitomized corporate greed. Investment banks profited handsomely during the boom years of the 1990s and into the tech boom and bubble. When the tech bubble burst, it precipitated a string of new legislation to prevent conflicts of interest within investment banks. Investment banking research analysts had been actively promoting stocks to investors while privately acknowledging they were not attractive investments. In other instances, analysts gave favourable stock ratings to corporate clients in the hopes of attracting them as investment banking clients and handling potentially lucrative initial public offerings. These scandals paled by comparison to the financial crisis that has enveloped the banking industry since 2007. The speculative bubble in housing prices along with an overreliance on sub-prime mortgage lending trigged a cascade of crises. Two major investment banks, Bear Stearns and Lehman Brothers, collapsed under the weight of failed mortgage-backed securities. In March, 2008, the Federal government began using a variety of taxpayer-funded bailout measures to prop up other firms. The Federal Reserve offered a $30 billion line of credit to J.P. Morgan Chase to that it could acquire Bear Sterns. Bank of America acquired Merrill Lynch. The last two bulge bracket investment banks, Goldman Sachs and Morgan Stanley, elected to convert to bank holding companies and be fully regulated by the Federal Reserve. Moving forward, the recent financial crisis has weakened both the reputation and the dominance of U.S. investment banking organizations throughout the world. The growth of foreign capital markets along with an increase in pools of sovereign capital is changing the landscape of the industry. The growing international flow of capital has also opened up opportunities for investment banking in new financial centers around the world, including those in developing countries such as India, China and the Middle East SIZE OF THE INDUSTRY: Global investment banking revenue increased for the fifth year running in 2007, to a record US$84.3 billion, which was up 22% on the previous year and more than double the level in 2003. Subsequent to their exposure to United States sub-prime securities investments, many investment banks have experienced losses since this time. The United States was the primary source of investment banking income in 2007, with 53% of the total, a proportion which has fallen somewhat during the past decade. Europe (with Middle East and Africa) generated 32% of the total, slightly up on its 30% share a decade ago. Asian countries generated the remaining 15%. Over the past decade, fee income from the US increased by 80%. This compares with a 217% increase in Europe and 250% increase in Asia during this period. The industry is heavily concentrated in a small number of major financial centres, including City of London, New York City, Hong Kong and Tokyo. Investment banking is one of the most global industries and is hence continuously challenged to respond to new developments and innovation in the global financial markets. New products with higher margins are constantly invented and manufactured by bankers in the hope of winning over clients and developing trading know-how in new markets. However, since these can usually not bepatented or copyrighted, they are very often copied quickly by competing banks, pushing down trading margins. For example, trading bonds and equities for customers is now a commodity business, but structuring and trading derivatives retains higher margins in good times—and the risk of large losses in difficult market conditions, such as the credit crunch that began in 2007 . Each over-the-counter contract has to be uniquely structured and could involve complex pay-off and risk profiles. Listed option contracts are traded through major exchanges, such as the CBOE, and are almost as commoditized as general equity securities. In addition, while many products have been commoditized, an increasing amount of profit within investment banks has come from proprietary trading, where size creates a positive network benefit (since the more trades an investment bank does, the more it knows about the market flow, allowing it to theoretically make better trades and pass on better guidance to clients). The fastest growing segments of the investment banking industry are private investments into public companies (PIPEs, otherwise known as Regulation D or Regulation S). Such transactions are privately negotiated between companies and accredited investors. These PIPE transactions are non-rule 144A transactions. Large bulge bracket brokerage firms and smaller boutique firms compete in this sector. Special purpose acquisition companies (SPACs) or blank check corporations have been created from this industry.

Unit 206 Business Admin

Learner statement unit 206 Outcome 1 Enterprise rent a car (ERAC) operates within the automotive and retail industries. Our mission is to fulfil the automotive and commercial truck rental, leasing, car sales and related needs of our customers and, in doing so, exceed their expectations for service, quality and value. We will strive to earn our customers' long-term loyalty by working to deliver more than promised, being honest and fair and â€Å"going the extra mile† to provide exceptional personalized service that creates a pleasing business experience.We must motivate our employees to provide exceptional service to our customers by supporting their development, providing opportunities for personal growth and fairly compensating them for their successes and achievements. We believe it is critical to our success to promote managers from within who will serve as examples of success for others to follow.Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability. Within the automotive and rental sector, ERAC offers high service levels and reliability and offers certain perks that other companies do not such as â€Å"we will pick you up† Reviewing damage claims and assigning collection strategiesNegotiating with individuals, insurance companies, corporate customers and credit card companies  Ã‚   Maintaining accounts of collections  and incoming payments on claim files Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports   Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs  and parameters Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed Determining what claims must be worked in order to ob tain payment Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts. The role is essential to the organisation as all vehicles are â€Å"self-insured† so all losses come straight from the company for any damages. If I was unsure of any policy or procedure relating to my role, I would initially consult he policy on the intranet. I would then query with my coordinator, supervisor or manager and if needs be, HR department. Outcome 2 ; 3 People working together to achieve common goals needs proper coordination so that the assigned or delegated tasks are done smoothly and effectively.In an organization, there has to be leaders as well as the supervisors and those who implement the plans – the people founding the main work force or employees who needs to realize their own tasks and assignments so that they can perform accordingly. By working together you can achieve positive results because you work to gether to achieve a common goal quickly and effectively. By explaining and agreeing to work goals you emphasise how important the work is and also how important he individual’s role is. This also ensures everyone is working off the same timescale and the same standard. Team members can support each other by helping with workloads, emails and administrative duties. You can support other teams by encouraging them and appreciating their efforts. They can also share tasks, e. g. incoming phone calls.The purpose of agreeing quality measures within a team ensures everyone is working on the same time scale and to the same quality level, this means that work is consistent and creates a happier work environment as well as more professional image. All information should be communicated between the other people in the team as again this ensures everyone has the same knowledge base and feel happier with the tasks they have been set and why. The communication can take place verbally, face to face or in team meetings, via email or via memo’s. Outcome 4 By recognising the strengths in others you can pool abilities within the team so as to finish work to a high standard quickly and effectively. If one person excels at a certain task, they will complete it correctly and quickly and freeing up other team members to work on different objectives for the team.Diversity within a team offers different levels of expertise and viewpoints. Having diversity allows tasks and problems to be approached from many different angles. A project carried out by a divers team will raise clarity and levels of arguments to ensure that all ideas are thoroughly considered. By respecting your individual team mates you create a better working environment which is conductive to happier employees who work more efficiently. Outcome 5 The types of problems and disagreements that may occur within a team include * Dishonesty * Difference of opinion * Disagreement over workloads * Incompetence * Disagreements over personal issues such as annual leave, workloads, lunches etc. Disagreements over the way to work effectively The best way to resolve problems or disagreements is to compromise and be as flexible as possible. Problems can be resolved by the management assigning roles for different members or sitting down with employees and talking the issues out. If this fails then grievance procedures should be followed. Outcome 6 Constructive feedback helps organisations improve and help employees work more efficiently. By giving constructive feedback you can help ensure that you are making work processes more effective and positive. When receiving feedback you can recognise any mistakes that you may not have spotted.Feedback enables you to reflect on your work as an individual and as a team as if delivered constructively will improve morale and productivity. Getting feedback is a suitable way to receive information that will help make a workplace more efficient. It helps individ uals realise how members of your team and possibly other departments like or don’t like about how you work, this will allow you to either continue in the same fashion, confident that you are doing a satisfactory job or make adjustments to hopefully improve your performance. Likewise feedback to a team will show where they could improve and by discussing the issues this will enable the team as a whole to implement new ideas and working methods to improve effectiveness and productivity.

A case study of the retail chain NEXT Essay

Introduction In 1864 Hepworth & Son, a Gentleman’s Tailors store was established in Leeds. Hepworth then went on to buy the chain of Kendalls rainwear shops in order to develop a group of Womenswear shops which was called NEXT. Since 1982, NEXT has expanded in a variety of different ways, whether it has been by expanding on existing products or clothing ranges or by expanding into different areas, for example home interior ranges. On February the 12th, 1982,the first NEXT women’s wear store was opened. It introduced an exclusive and co-ordinated collection of stylised clothing as well as shoes and women’s accessories. By the end of July, NEXT had expanded greatly, forming seventy new shops. The collection ranges for men, children and home followed the opening of the women’s collection. In August 1984, NEXT launched their clothing range for men, and by December there had developed 52 shops. The same year, the first â€Å"mini† department store was opened in Edinburgh. This incorporated a cafà ¯Ã‚ ¿Ã‚ ½ as well as Womenswear, menswear, and shoes. When NEXT launched their interior range of soft furnishings for the home in August 1985, the first department store, which had, Womenswear, menswear and interiors, was opened in Regent Street, in London. Between 1987 and 1988, NEXT launched both their Children’s wear collection as well as their directory, so that their customers were able to buy their products in the comfort in their home, with time to spare and look at the products carefully. In 1993, NEXT then announced the brand strategy of â€Å"One Brand Two Ways of Shopping†, which brought together the common ranges across both retail and home shopping formats. To further develop this strategy, in 1999 there was a launch of shopping on the Internet from the NEXT Directory at www.next.co.uk. NEXT is now trading from over 330 stores in the UK, in 16 countries worldwide, such as: Bahrain Cyprus, Czech Republic, Indonesia, Japan, Kuwait and Qatar, and has 49 stores overseas. It recently opened several larger stores in the UK in areas such as Bluewater Park and Liverpool. Methodology I have chosen to base my report on NEXT. I will be considering different aspects of the business, for example: objectives, organisation, culture, structure and communication channels within the business. I will then be examining how these factors are affecting the success of the business. As I am currently employed at NEXT, I can use this to my advantage in order to find out the information I will require in order to carry out my project. Being an employee at NEXT, I am involved in team talks which are carried out each morning, in order to discuss ideas and for the manager to notify all the staff the objectives and targets for the day, which are mainly involved with the amount of sales required in order to reach profit targets. Staff are also notified how much profit each division of the business (home, women’s wear, men’s wear and children’s wear) is making each day. This enables all the employees to discover how well the business is doing. I will also be using the Internet to visit the NEXT website in order to collect general information about the business, as well what they offer to customers. I will also be using certain websites ion order to further my knowledge in the areas I will be discussing within my report. In order to collect more specific and detailed information, I will be having a meeting with the store manager so that I can find out about how the business is doing financially, and how the managers ensure that objectives are met within the business. Business Ownership In 1986 Parent company, J Hepworth & Son changed its name to NEXT plc. NEXT is a public limited company (plc). A public limited company is an organisation, which has limited liability, which means that the responsibility for the debts of the company is limited to the amount of capital invested in the company. A public limited company sells shares to the general public on the stock exchange. Both private and public limited companies operate within the private sector. To set up a public limited company, application must be made to the Registrar of Companies in Cardiff. This application is accompanied by: – a statutory declaration. – a Memorandum of Association. – the Articles of Association. In addition to this, after receipt of a Certificate of Incorporation, a public company has to offer a prospectus to the public as well as share certificates to those who purchase shares. There are two types of shares, ordinary and preference Authorised share capital is the maximum number of each type of share that can be issued, as laid down in the memorandum of association. Issued share capital is the actual number of shares of each type that have been purchased and share premium is the difference between the nominal price of the share and its market price. The ownership of the public limited company rests with the shareholders. Control of the company is in the hands of the directors. Sight must never be lost of the fact that in many companies, major shareholders may choose directors and in turn directors may be shareholders. Both of these situations could prove to be detrimental to the interests of the remaining shareholders/directors. There are many advantages to be had from forming a public company compared with the formation of a sole trader or partnership. A few of these advantages are: * Limited liability. * Larger capital base, through the purchase of shares. * Separate legal identity ensures continuity of the business independent of the personal circumstances of the individual shareholder. Annual accounts and reports of a public limited company are subject to external review, therefore verifying the truth and accuracy of the financial control of the company. Disadvantages associated with this type of ownership are: * there are many legal formalities that must be complied with before the company can be set up. * activities are closely controlled by company law and the running of the company is subject to legal constraints. * accounts are public and this means a lack of privacy. * the company has to pay for an auditor to independently check the accounts. * the company is accountable to its shareholders and its creditors. * divorce of ownership from control can lead to a conflict of interest, as the aims of the shareholders, directors and management may not be the same, eg directors may want to grow the business over the long term, shareholders may be expecting a quick, high return on their money. * the performance of the company may not be reflected correctly in its share price. If the industry as a whole comes under pressure, then the firm, through no fault of its own, may suffer. * if the company is too large, it may lose its efficiency and become tied down in red tape â€Å"diseconomies of scale†. * they are subject to takeover bids. There is no way of stopping other companies buying big blocks of shares. * in practice, the small shareholder can do very little to influence the way the company is run. Culture and Objectives One of NEXT’s most important objectives is to profitably expand their selling space, as they believe that new space would continue growth of sales and profits in the years ahead, as it would enable them to offer customers a greater choice of product in a more comfortable shopping environment. They are continuing to develop and expand their product ranges, as they believe an understanding of their customers, combined with their design skills, can genuinely add value. The business is innovative as they are able to come up with new ideas to match changes in the business environment as well as changes within the markets, yet they still keep a high quality image of brand. The style, quality and value of their ranges remain their highest priority. They believe that it is important for the product to make the brand successful. They continue to pass benefits of better buying, by offering the same quality product at lower prices or better product at the same price. This effort will ensure that the business continues to go forward. Within the store team, team talks are held every morning so that the employees have time to talk to the managers within a group about ideas and suggestions that could be made within the business. This way the employees feel as if they have a greater involvement with what goes on. This relates to task culture. The managers have to encourage teams and listen to them rather than just telling than what to do. They think that everyone should be involved, so ideas can be shared and everyone feels involved. This way people feel committed to the changes that may be made to the culture of an organisation rather than seeking to resist it. Objectives and targets are set each morning for the day to ensure that aims are met and that they meet their profit targets for the day. The drive to profitability helps shape the attitudes, values and beliefs in the organisation. In this business organisation their role culture involves the objectives of maximising sales and making profit. All members of staff have a defined role to carry out which is determined by their job description. Role culture is normally split up into a number of functions that are organized in a hierarchical way, for example Next divide themselves into various functions like accounts, marketing and production. This type of culture works by logic and rationality. Role culture is mainly used in large organization. In this culture position in the main source of power and rules and procedures are the main source of influence. NEXT takes social, environmental and ethical matters seriously. They are committed to corporate social responsibility from Board level and throughout their teams and group. The Group has taken actions to contribute to ethical trade and, within commercial constraints, sustainable development. The Board has identified and assessed the key business risks, issues and opportunities that have come about due to social, environmental and ethical matters. An executive director has responsibility for these matters and considers all aspects of the Group’s behaviour. NEXT’s efforts to improve development will continue to focus on waste and climate change. They have taken steps to reduce waste and in particular have reduced use of energy and CO 2 release per square meter over last year. The Group will continue these ideas where commercially possible. NEXT’s social policy involves the diversity of its workforce, and safety and ethical requirements for suppliers. People are a key asset to the business, so treatment towards them is very important. They have developed policies for recruitment, training and development of personnel, which are contained in staff handbooks. The business is committed to achieving excellence in the areas of health, safety, welfare, fire prevention and protection of the working environment and has therefore taken up policies aimed at minimizing risks in the Group’s activities in order to make sure that they do not harm employees, customers or the general public, all of whose interests are regarded as critical to business success. NEXT believes that employees have equal opportunities, and will continue to make sure that they offer career opportunities without discrimination. The Group continues to improve the health, safety and well being of its employees. A major health and safety programme has been applied throughout the Group, with increased training in NEXT Distribution and improved communication between staff and management. Increased resources have been dedicated to the promotion of health and safety matters during the year and the Board has reviewed the resulting policy. The Group’s ethical policy is extended to its suppliers. NEXT Brand introduced a supplier Code of Practice in 1998 in respect of working conditions, including ‘minimum compliance standards’ for child labour, environmental protection, wages and other issues. A team of dedicated auditors, based in the UK and overseas, work to inform, monitor and improve supplier fulfillment to the Code of Practice. In 2002 the Group became a member of the Ethical Trading Initiative in addition to its commitment to its own Code of Practice. NEXT has a well-established corporate charity and sponsorship programme, donating time, funding and resources to a wide group of local and national charities. A committee made up of employee representatives have regular meetings to ensure that varied ranges of charitable causes are supported. FINANCIAL OBJECTIVE The financial objective of the NEXT is to maximize long-term growth in earnings per share. Over the last five years their earnings per share has increased by 86%. They aim to grow their earnings per share by continuing to progress the main operating profit of the NEXT Group. This will mainly be achieved through the development of product ranges, expansion of their selling space and the growth of their home shopping business. It will also be achieved by continuing to enhance growth in earnings per share through the buying back of shares for cancellation as and when it is in the interests of shareholders. DEVELOPING THE NEXT DIRECTORY NEXT have two main objectives in NEXT Directory. These are to increase the number of people using the Directory by increasing their customer base and also by increasing the size of offer available to order from home through increasing the number of pages. The Board sets objectives and annual targets for the Chief Executive to achieve. The Board is responsible for general policy on how these objectives are achieved and gives the achievement of that policy to the Chief Executive. The Chief Executive is required to report to the Board at each meeting all material matters affecting the Group and its performance. NEXT also aims to expand sizes of their stores. The drive for new space is decided by strict financial criteria. Every new store aims to pay back the net capital invested in less than 24 months and to achieve at least 15% store profit on sales before distribution and central costs. When appraising new stores the store must achieve its investment criteria on the basis of its expected first year sales. FUNCTIONAL AREAS Within Next, the functional areas have been categorised into three main sectors. These function areas in the business help Next meet their objectives in different ways. The management team give directions to the staff so they are able to meet objectives They have the management team, which are in charge of all the subdivisions of the functional areas, the operational area which involves marketing, administration, finance and accounts, human resources and marketing. These sections then branch off into smaller areas such as: Delivery and Replenishment- where all the products delivered to the store from the warehouse are unpacked, checked off, and then prepared to be taken down to the shop floor, or to be stored within the stock rooms. In order to prepare the items of clothing, they are tagged, for security reasons, and then placed on a hanger with the correct cube indicating the size of the item. Delivery actions have to be carried out quickly and efficiently so that the stock can reach the shop floor ready for replenishment. This needs to be carried out in the correct sizes so that the stock levels are controlled Health and safety-Both the health and safety of the staff and the customers have to be considered. All members of staff have to sign in when entering the store and sign out when leaving. Also, visitors have to follow the same process in case of a fire or any other emergency, which may lead to people having to evacuate the building. This will enable the identification of whom, if anyone has not been able to evacuate the building so they can be brought to safety. Other health and safety regulations have to be followed, for example, and pin tags have to be picked off the floor to prevent injuries from people stepping on them. Health and safety ensures that everyone’s safety within the store, including the customer as well as the staff is maintained at all times. Space management and Best sellers- The best selling stock are placed in the best selling spaces, which is usually directly in front of the entrance where it is easily seen by the customer to attract more customers and therefore maximise profits. The third sector they have is the commercial area, which involves, till service, fitting room service, security, front cover, shoes and general customer service. A high level of customer service is provided on the shop floor so that customers feel welcome and make repeat purchases as they feel in a comfortable and friendly shopping environment. Finance and accounts Within Next, the financial area of the business is extremely important as it analyses how well Next is meeting its objective of maximising profits. This area within the business has to keep an exact and very detailed record of the money paid in and out. Also various financial records have to be produced at regular periods, for example balance sheets and profit and loss accounts. This is so that the amount if profit and income the company is getting can be analysed clearly to determine its success or any adjustments that need to be made if the income is low, in order to maximise profits that next is receiving. Next have subdivided their finance and accounts area into two further function areas. One area is the management accounting function. This provides the managers with figures, which will help them to make decisions, perhaps about pricing decisions, within the business that could help them better their financial position. This functional area has the capability and the responsibility to shift the company in specific directions by making decisions in relation to the analysis of figures, and enables them to use these figures to make predictions for the future. Improvements that Next may decide to make are based upon the information extracted from breaking down of the figures to display the performance of the business. If the performance is not satisfactory then targets are set for the business to achieve to better its performance. Also limitations of spending may be set for specific areas of the business, by using certain control systems such as budgeting. The cashiers department, within the accounting functional area, involves the collection of any cash or other payments from each till within the store so that the cash transactions can be analysed and the sum can be checked. Other payments to the store through cheques or payments through bank accounts are also handled in this department, and then these will be recorded in cashbooks or within the stores’ computer system. The wages department is in charge of managing the payrolls by calculating and paying the wages. The information needed to calculate these figures are obtained from the timetables of hours worked by the employees on each department within the store, so that the amount of pay they receive is accurate. The second subdivision within the finance and accounts area is the financial accounting function, which keep records of any financial events that may have occurred in order to keep summaries of financial dealings. Any debtor or creditor details must be recorded as well as accounts of the amount of money being paid into or out of the business. To ensure the company does not give out incorrect wages, factors such as national insure will need to be calculated and deducted from ones wage. Other financial accounts have to be provided such as annual reports so that figures can be easily obtained ready for discussion between the directors. Marketing Within this area of the business, it is important that customer requirements are identified, anticipated, and satisfied beneficially in terms of profit. This again links to Next’s main objective of maximising profit. Although marketing and sales is combined in Next, they both have distinctions between them. The marketing area have to persuade the company to produce what the customer wants, whereas the sales area have to persuade the customer to want whatever the company may be producing. The marketing department have to look into what the customers wants and needs are, therefore research, especially primary research, has to be carried out to find out details about the market for example, who is in it, what this particular market wants, where, how, and at what price one way of finding out this information through primary research is to carry out questionnaires. Although Next do not produce their own products, their marketing area has a close link with the producers of Next’s products to ensure the requirements of the customers are closely related to the development of the product. Other tasks carried out by the marketing area are pricing, distribution, advertising, packaging and promotion. All these factors must be considered carefully to ensure the success of the product. Human resources Within Next the human resources management area, also known as the Personnel debarment, is involved with recruitment, market share, liability, organisational structure, type of ownership, motivating workers and industrial relations. Research and development: Within Next, the research and development area is linked to the commercial department, as its functions are commercial, which are achieving and furthering the aims of the business. This is achieved by improving existing products or creating completely new ones, operational processes are also improved to ensure the products are also improved successfully. Advice is given to the company in order to lead them in the right direction throughout the course of improving their products and processes. If this flow of new and improved products were not carried out then Next would be unlikely to remain successful, as they would still have their unsuccessful products, which would bring no income into the company, therefore the profit will start to fall. Administration The administration area within next work towards provided the employees with any documents needed, communicating messages as well as dealing with any enquiries. MANAGEMENT STYLES The structure of an organization depends a lot on its management style. The main management style used in Next is Democratic this is a system based on equality of all members of their community. This allows the main managers to develop. The staff within Next are given a framework with which they are given more responsibility and the opportunity to make decisions. However, employees are still encouraged to take part in decision-making. Therefore these individuals are held responsible for any decisions that they may chose to make. This recognizes employees are stakeholders in the organization. The democratic leader listens to all staff and is willing to take suggestions on board. Advantages for this type of style is that it helps motivate employees well because it makes them feel like they are being appreciated. Also the employees are well informed about the organizations aims and future plans. However it can lead to disadvantages as well as it is difficult to apply. Autocratic styles are sometimes also used in next under certain circumstances. This is when one person has absolute power. The managers make all the decisions without consulting the employees. Employees can get unmotivated by this, therefore causing a negative atmosphere in the workplace. However there are some situations where harsh leadership is vital. Advantages of this are that quick decisions can be made and there is no time wasted on discussion resulting in the business saving time and money. Next only use this method when quick decision-making is vital, usually by the manager, for example; if there is a close deadline to be met, but it rarely has a negative effect on the staff, as it is not used to intentionally exclude members of staff. Consultative management also takes place within next and this develops their democratic style with which workers are asked opinion. Before any decisions are made, the manager consults their team. Employees discuss the problem and views taken into consideration. The decision is the managers but based on the conclusions of the group. The advantages of this are that it helps to motivate staff as they are aware that they have a say in the business to some extent as with the democratic style, but their decisions are not necessarily what the company goes by. The disadvantages of this are that it is time consuming and effort will be needed by a manager to do this. The Management encourages employees to set goals in line within the organization aims. This is management by objective. The employees are reviewed regularly in performance appraisals. The advantages of this style are that it will increase efficiency of individuals and help to motivate them and train them so they are productive. However, the disadvantages of this is that it needs to be well organized and will not work in highly structured jobs. The Democratic style is the management style that Next adopts in general. This sort of management style involves empowerment. With this type of management style it allows the manager to feel comfortable with other people in the organization making some of the decisions. Democratic managers will often want feed back from their employees on decisions being made. Democratic leaders therefore have to take time to listen and perhaps act on the opinions of the group. This type of management is good as it makes the employees happy and productivity is high. This is very good because employee’s thoughts and suggestions are listened to by the business. This makes the employees seem as if they are respected and that their thoughts are valid. Management delegation The Chief Executive has delegated authority for the day-to-day management of the business to operational management drawn from executive directors and other senior management who have responsibility for the particular areas. The most important management meeting is the weekly NEXT Brand trading meeting, which considers the performance and development of the NEXT Brand through its different distribution channels. It considers all business aspects of risk management in respect of the NEXT Brand including sales, property, product, systems, warehousing and personnel. Key performance indicators are monitored daily and weekly. Risk management The Board is responsible for the Group’s risk management process. It has given responsibility for achievement of the risk management process to the Chief Executive and senior management best qualified in each area of the business. The Board sets guidance on the general level of risk, which is acceptable and has a considered approach to evaluating risk and reward. The Board confirms that it has again carried out a review of the effectiveness of the Group’s system of internal control covering financial, operational, fulfillment and other controls and risk management. This includes identifying, evaluating, prioritizing and revising risks, determining a control strategy for each significant risk and consideration of how each risk might impact on the achievement of the business objectives. Risk management and internal control is a continuous process for the Board and has been considered on a regular basis during the year. The Board promotes the development of a strong control culture within the business. During the year the Board addresses the business risks that have been identified as vital, including a review of these risks that takes into account any changes in circumstances over the period. The Board considers that the Group’s hierarchical structure of management and continuous monitoring of key performance indicators provides the early warning mechanisms necessary to identify any areas of concern. Communication channels Communication with employees Team briefing/ team talks- internal and formal This is carried out each morning with all members of staff working that morning shift and all the mangers within the store. This gives an opportunity for suggestions to be made and opinions to be shared by members of staff. It gives them motivation as they feel part of a team, as they are able to discuss their views on certain areas. The manager also sets targets for the day and informs the employees of the success or failures which have been encountered. Training (Face to Face)- internal and formal This method of internal communication will result in successful communication with customers through an external channel. The employees at next need to be informed on how certain tasks are carried out before they start working at the store. This is to ensure that they are able to see to any queries the customer may have. Training the staff will ease the workload of the managers, as they are able to help with the tasks involving customers on the shop floor and therefore help achieve the business objectives. Also, incentives may be given to staff if their hard work is identified, this may motivate the employee to work hard in order to be rewarded. Performance Appraisals-internal and formal This form of communication occurs between the floor manager and the individual members of staff working on that particular floor. This process involves the evaluating of the performance of the individual employee. The manager then provides feedback to the employee on areas where adjustments may need to be made involving performance. This process acts as development experiences, which should enable the employee to improve knowledge and understanding in preparation for future responsibilities. Expectations and requirements are expresses by the manager so the employee is able to set targets to better his/her performance. Notice Board – informal and internal This method of communication is used within Next to inform employees about different subjects, for example; events that are due to occur, or perhaps reminders are highlighted to be remembered whilst working, for example customer service. Letters stating the progress and objectives of the business are also placed on the board so it is clear to the employees what they are aiming to achieve. Roster – formal and internal The rosters within next are held on the shop floor and ensure that all members of staff have a clear indication as to what tasks they will be carrying out throughout their shift. They are given set tasks every hour for example: till service, fitting room running, etc, this motivates the staff as they will not get bored by having to do the same thing all day (job rotation). Communication with customers Customer service Within Next customer service is essential within every task carried out be the employees. The person on front cover has ensure the customer is greeted on entering the store, and if there are any customers already in the store must be approached and asked if they require any help. Employees of next are taught to put the customer first in all circumstances, as they are the ones who are supporting next financially. When serving customers on either the till or fitting rooms, they should be greeted and ask if they require any help, in a polite and friendly manner. If a customer requires an item alternatives could be offered as well in order to increase sales. Internet Selling – external communication The Next directory has a link with the next website where customer are able to view and purchase clothes, through online shopping, from next in the comfort of their own homes. The website used is www.next.co.uk Special Offers – external communication This communication method is used to attract customers to buy products at reduced prices, however, after having entered the store customers usually decide to purchase other products they like which may be full priced, increasing Next’s profit. Window Displays Existing items that are in the store are arranged in an eye-catching mode and then put on display in the window, so any passers by are able to view items in the shop without having to enter. This may attract new customers who have not visited the store before. Quality assurance + adding value Next do not have a great deal to do with the production process however to ensure the quality of the products are the highest standard possible, the best quality manufacturers are used. The items are continuously checked within the warehouse as well as when they are received by the individual stores. If there are any faults in the garment when being checked in the circulation, then these items are withdrawn and renovated. This process is defined as quality control, and is involves with the detection and removal of any products that fall below the set standard after they have been produced. Quality assurance involved attempting to prevent any faults from occurring in the first place. All the returns are monitored and if a trend occurs in the fault of a garment, then the manufactures are contacted in case there is a fault within the production process. The products are tested to ensure they are highly durable, and therefore of o high quality. Value is added to Next’s products by its quality assurance and control. The way in which the marketing area of Next carries out its research ensures that sufficient information is obtained about the expectations of consumers so that quality standards required from the consumers is created. This adds value to the product, as the consumers will be more willing to pay for the product as it is at a high quality. Next have to accept the fact that their designs will not enable them to ‘get it right’ every year, so they have to take some risks. Small companies are able to do this and can go on touch; however, larger companies cannot and so therefore need to have systems. Any mistakes that next happen to make with any designs of their products do not last too long, as they have a short product cycle because they work in seasons. Each new season brings new products. This enables next to bring in new clothing designs and improve on the designs, which were not a success; this will mean further marketing research. However, any products which proved to be a success can be carried over to the next season so that Next can keep their income rate high as they already know the product is successful. Impact of ICT The retail systems used by Next are their own as they are packages that they wrote based on their models. They invented them themselves, however, they’ve outsourced their mainframe computers and payroll packages. The use of ICT allows the different functional areas within next to pass their information through from one to another. This enables them to work together more efficiently as each area has the same information to work with. For example, this can be used for means of administrative work so that any paperwork that concerns costumers can be passed out to the required functional areas within the business Internal ICT Communications used by Next use ICT to communicate both internally externally. This includes communication between managers for example faxing is used to contact each other because they have a fax machine located within their office, therefore they are able to keep a record of what has been communicated, for example, records or letters. If management need to be contacted by the employees from anywhere within the store then pagers would probably be the alternative to contact them, as it is heard throughout the store so they will receive it straight away, whereas with faxing, it may not be received straight away as they may not be in their office. At the till point customers are able to purchase their items, as well as order items in. This can be done as the till enables one to check what items are available to order from the warehouse, or whether any local stores have them, if so then the item can be sent to the store. The till keeps an account of what items have been sold so best sellers can be identified and the worst selling products can be improved on. It allows more information to be exchanged or to be researched within the store Internet selling is one main use of ICT within Next; it allows customers to shop and purchase whilst at home so they are able to take time to view products. Also it may appeal to more people who are often too busy to come out shopping. It is an effective way for next to maximise their profits. It also has informative areas on the website which show annual reports of the business to indicate how successful a year it has been. This idea of online shopping may not be such a good idea in some ways as the customer is unable to try products before purchase so if it doesn’t fit it will have to be returned. Within the financial area of the business the current accounts are stored as files on the computer, to keep it organised well and to ensure it is easily accessible. Also, with the use of specialised software, the procedures involved with accounting are simplified a great deal. Success of meeting objectives: PROFIT AND LOSS ACCOUNT Turnover and profit figures are set out in the table below: Turnover Profit Excluding VAT Before Tax 2003 2002 2003 2002 à ¯Ã‚ ¿Ã‚ ½m à ¯Ã‚ ¿Ã‚ ½m à ¯Ã‚ ¿Ã‚ ½m à ¯Ã‚ ¿Ã‚ ½m NEXT Retail 1,579.7 1,359.7 213.9 188.2 NEXT Directory 471.7 362.2 65.1 49.2 The NEXT Brand 2,051.4 1,721.9 279.0 237.4 NEXT Franchise 22.7 19.1 4.4 3.7 Ventura 97.4 101.9 11.2 13.0 Other activities 31.1 28.8 15.1 2.5 ESOP charge (8.2) (8.0) Turnover & operating profit 2,202.6 1,871.7 301.5 258.6 +17% Interest (expense)/income (0.3) 7.2 Profit before tax 301.2 265.8 Taxation (90.7) (76.0) Profit after tax 210.5 189.8 +11% Earnings per share 68.7p 58.1p +18% The profit and loss account above clearly indicates that Next has successfully met its objective of maximising profits as it has increased a further 11% since 2002. Next have continued to make good progress within the year 2003. Earnings per share rose by 18% to 68.7p and were improved by the useful effect of the share buybacks in the last two years. Next want to own fewer, bigger stores in order to take advantage of the economies of scale. This is a strategy in which they have been working on for the past few years. They are not interested in growing the number of stores in all areas, they have generally chosen to expand into towns, which they would prefer their stores to be in, and now they have stores in these areas chosen. Each store has to fit their model in terms of footfall and the time in which it will pay back their investment. Next currently have a 4-5% market share in the UK, but they hope to increase this up to about 8% in the next five years. However it is important that they do not dilute their management by diversifying the business or expanding into Europe. The Corporate strategy of next: From the early 1990’s Next have resisted all attempts to increase the number of clothing brands that they operate because they were convinced that expansion would lead to the failure of the NEXT Brand. The success that they have achieved over many years as a result of product development, the progressive move to larger stores and the increase in the number of home shopping customers, shows that that it is right to continue with their strategies as it is obvious that they are being met successfully due to the success of the business. Although Next retail is what Next is most associated with, the Next Directory is also proving to be financially successful and has a turnover of almost à ¯Ã‚ ¿Ã‚ ½500m and is one of the few really profitable home-shopping companies in the UK. Next’s ability to generate cash enables them to continue to buy back their shares when it is in the interests of our shareholders. This is an important part of their aim to deliver long-term growth in earnings per share. The success of NEXT is due to the following factors: Their focus on providing their customers with the product they want. The strength and skills of a good, well motivated management team that is honest to recognize its mistakes and quick to put them right. The support of their suppliers with whom they work in partnership to achieve good quality and value for money products. Also, the enthusiasm and dedication of all their employees who take great pride in the success of their company. Next Retail Financial Performance YEAR 2003 2002 %Change SALES 1, 121.0 944.8 15.7 OPERATING PROFIT 130.4 113.6 12.9 PROFIT BEFORE TAX 123.2 115.8 6 PROFIT AFTER TAX 85. 7 81.1 5.4 EARNINGS PER SHARE 31.7p 25.5p 19.5 Next Directory Financial Performance 2003 2002 % change à ¯Ã‚ ¿Ã‚ ½m à ¯Ã‚ ¿Ã‚ ½m Sales (exc VAT) 247.1 215.3 +15% * Active customers 1.58m +17% * Printed pages 1, 246 +20% * Disappointing profit growth Next is expected to continue to maintain its solid operating performance and strong free cash flow generation, while carefully managing its maximum potential share buyback of up to à ¯Ã‚ ¿Ã‚ ½600 million during the financial year of 2004. In order to continue this solid operating performance, there needs to be flexibility within the company’s supply chain and stores. Next has to maintain its successfulness of the correct levels of inventory and the capability of being able to respond to changes in fashion with shorter lead times. They need to keep a disciplined and controlled and expansion strategy. Also a relatively simple company structure needs to me maintained to allow successful communication and to allow any problems to be solved together as a team. However, their organizational objectives may not be successful, as the profit growth is rather disappointing. A stronger relationship will need to be built with customers so that they are able to develop a better reputation for excellence and increase brand loyalty of the customers so that they carry out repeat purchases in next as they are familiar with their products and are satisfied with them. Organisational structure Although outside the individual next store the structure seems rather tall, in terms of individual Next stores the structure would most probably be classed as being a flat structure as the store manager is in charge of all of the smaller functional areas, which are then in charge of their own section and their staff. This ensures that the span of control is shared, so managers have a shared amount of people to supervise. This therefore results in equal distribution of workload, so the managers are able to carry out their duties effectively. Also with this flat structure, communication is not as limited as people are more accessible to communicate with, as there are more managers of different areas within the business. However, if there were fewer managers then this would mean that they would not be able to communicate with all members of staff as there would not be enough time available to do so, which may result in lowered motivation levels for the employees. Simplified representation of organisational structure: Chief executive Sales director Regional manager Area manager Store manager Administration Finance Human Research and Marketing Production Resources development Organisational Strength: Next plc’s strength is their adult fashion range, which is for people aged between 20 and 40; these items are sold under their own label. This is their main target group. Although some of Next’s competitors find it difficult to satisfy the needs of this particular segment within the market, however, Next has managed to achieve this successfully in the past by selling their products at relatively low prices. With their label, next associate their good quality of clothes used as well as good workmanship. Because next are using their own brand, they are able to react on consumer wishes very quickly and therefore have total control over the total quality management. Organisational Weaknesses: The e-commerce section can make further gains. Next sees the Internet as an extension of perhaps the telephone in which people can order their product online. It is a simple process, which only really requires the vehicle that will get the orders to the retailer. At present, it is uncertain whether e-commerce will be the future of shopping and if customers are satisfied just sitting on the computer to chose their clothes, however, if the trend in internet shopping goes further, then unfortunately Next would be in a bad situation in comparison to its competitors as its platform isn’t sufficient enough. Another weakness is the concentration of similar type of clothing retail companies on the UK market. This may damage the next if its competitors gain market share or if consumers change their habits and next cannot adapt to these changing trends quickly. To spread into foreign markets could perhaps balance any possible risk of decreasing sales. A policy such as this would strengthen Next’s position if the pound became weaker or if the government decided to join the monetary union. As Next uses democratic management styles, they highlight open communication, which is based on self-managing teams. These teams are able to share the workload of the managers therefore objectives can be met more quickly and efficiently, rather than the manager being left to carry out a load of work with a lack of communication with the staff. Also this high level of communication ensures all members of staff are aware of the task in hand so they are able to provide a high level of customer sevice and can help meet the requirements of the customer. Alternative approaches could be used in order for Next to meet its objectives better: The employees could be given more power and responsibility and make them feel more part of team. This would involve changing the culture, in order to make the staff more of a team. The structure will then be flatter, people will work in teams less of a hierarchy, less feeling of a division between staff and managers. Alternative or more motivation methods could be used so that the employees feel more sense of belonging and feel more included in the business so are happier working there, and this will be reflected in the way they work and come across to customers, which will probably be more enthusiastic and willing to help. Bonus incentives could be a form of motivation, as it will mean that the employees are more willing to work harder and at their best in order to achieve a bonus. Next could also carry out the process of share save, where they buy shares at reduced rates, and therefore have more money that could be spent on expansion of stores or developing new and developed products. Good quality and price This factor is key for success. One way to achieve this object is possibly to look for a supplier who is located in an emerging market to participate at low labour costs. However, this country should have a clothing manufacturing background, for example India, Turkey or Hong Kong, so that it is easy to recruit well-trained employees. Furthermore, the supplier should be a part of the production process, so that stock capacity can be reduced. A quality officer from Next should be at the suppliers at all times in order to guarantee the high quality of clothes. To lower the costs and to gain a better trade position, suppliers should be reduced to a minimum and therefore new price conditions negotiated. This can lead Next to low costs and high quality in the long run. Relationship between next and its environment The green issue is gaining greater importance and Next should aim to make further progress in this area. The production process should ensure that Next guarantees that plants are environmentally friendly. The factories should contain filters so that erosion is reduced and any used chemicals are biologically decomposed. Another area is labour force. Next and its supplies should try and aim their production to be carried out successfully and without child labour. This should be communicated to the customers of Next. Shopping as an event Value should be added for customers, customer care and service should be provided in general. Next should ain to expand their smaller branches into superstores, so that customers are offered special services, i.e. clothing consultancies, childcare. In order to attract more customers and help them enjoy their shopping experience small events should be held. Next could perhaps place a small cafà ¯Ã‚ ¿Ã‚ ½ or resting area in the store for inactive people who are not engaged in the process of shopping. In order for the main aim of â€Å"double digit growth† to be achieved and for next plc to get a better position in the market, a strong brand and good service should help lead to this.

De Beers - Blood Diamonds Essay Example | Topics and Well Written Essays - 1000 words

De Beers - Blood Diamonds - Essay Example After creation of social legislation in 1970s, employees, environment, and consumers are recognised as legitimate stakeholders of companies and every decision of the company must incorporate them. For instance, a firm involved in building a school for its workers children will be undertaking its social responsibility. In another case, by innovating in new ways of manufacturing its products that are friendlier to the environment, a company will also be undertaking its social responsibility as it maximises its profits. This paper discusses De beer-Black Diamonds company’s ways of undertaking its social responsibilities. Carroll Model Early theologians tried to define company social responsibility. For instance, J.M Clark emphasized the importance of transparency in business dealings and emphasized that men must take responsibility of their own actions whether the law recognised it or not (CSR Quest, 2012, P.1). In 1960, Keith Davis suggested that, â€Å"social responsibility re fers to businesses decisions and actions taken for reasons at least partially beyond the firm’s direct economic or technical interest† (CBE, 1991, P.1). Carroll Model is similar to the suggestions of these two theologians. He conceived CSR as divided into four obligatory parts namely, economic, legal, ethical, and discretionary. The major responsibility that shareholders vests on the company managers is to increase the economic value of their assets. Therefore, businesses must work hard to earn profits to keep the company going. In all its undertakings, the company must do so in accordance to the laws of the land. The third responsibility is for corporate companies to do what is right, just, fair, and avoid harm to employees and the neighbourhoods. Lastly, a corporate company is expected to contribute its resources towards improving the life of the surrounding community (Slide share, 2009, P.1). For instance, at the place of mining, there is no good Medicare for the min ers. A mining company may build a hospital or a community clinic where its workers can access medical services. Background Information of the Company De Beers is an international company that operates mines in South Africa, Tanzania, Botswana, Canada, and Namibia. It dominates the Diamond world in open-pit mining, underground, large-scale alluvial and deep-sea mining. It has existed for more than 100 years now and has spent lots of money to advertise the diamond products it produces as a symbol of love, purity, and beauty. De Beers acquired its monopolistic powers before the twentieth century via buying individual diamond dealers and spoiled the market for those who could not join in. However, this monopoly ended in 2000 after Russian entry in the market. De Beers Company employs about 20,000 employees around the world. It sells the rough diamonds through Diamond Trading Company and $5.9bn sales were recorded in 2007. The company sells its finished jewels through a joint venture wit h French Luxury Goods Products Today the company is acquiring a new name â€Å"Blood diamonds† or â€Å"conflict diamonds† since the African nation that hold most of its mining grounds want to reclaim their lands. There are so many disputes and blood shed over the mining grounds and it is believed that the weapon used in these fights comes from the west. According to Durham, â€Å"

Should Internet Purchases be taxed Essay Example | Topics and Well Written Essays - 500 words

Should Internet Purchases be taxed - Essay Example Projected estimates of lost revenue due to decrease in sales taxes collection, go as high as $55 billion by 2011. Interestingly now many of the retailers are providing option of "in store" pickup after ordering online, which ironically enforces sales tax collection as sales tax is compulsory on store pickup. (Leonard). State and local governments are worried that lost revenue may decrease their ability to provide civic services at expected levels since expected revenue from store front retail sales are being increasingly cannibalized by online retail (Yegyazarian, Anush 54). If increasingly larger amounts are siphoned off then to make up for loss either newer stream of income has to be realized (by increasing taxes) or by cutting spending (thisnation, Dec 2006). Many retailers go to great lengths to avoid physical presence in high sales tax states, because they can use a lacuna in the "laws" and save significantly on paying the sales taxes. Economist Goolsbee argues that imposing taxes on cybershopping may "could cause online sales to drop Shopping days without the avoidance of sales tax may be transient.

Managing conflicts assessment Essay Example | Topics and Well Written Essays - 500 words

Managing conflicts assessment - Essay Example When conflict occurs finding a resolution is imperative because conflict can disrupt the work environment of an organization. Five recognized techniques that line managers can utilize to resolve conflict are accommodation, collaboration, compromise, avoidance, and authoritative command. Accommodation involves playing down the differences and finding areas of agreement among the parties. Collaboration allows the parties to recognize that something is wrong and the problem needs immediate attention. The underlying problem is the root of the conflict. A compromise is a good method to find a resolution because each party gives up something of value to the other in order to end the conflict. Avoidance pretends that the problem does not exist. The assumption is that the problem will play itself down through time. Authoritative command uses formal authority to end the conflict. As a manager I would create harmony at work and engender a positive atmosphere by focusing on building a strong corporate culture. The corporate culture of the company should bring the employees closer to each other. A second technique that I would use to build a better workplace is by empowering my employees. Employees that feel they are valued by their supervisors are more likely to achieve job satisfaction. A third technique I would use to create harmony is

Whitbread PLC Financial Summary Essay Example | Topics and Well Written Essays - 1500 words

Whitbread PLC Financial Summary - Essay Example This report aims to yield a closer look at the financial performance of UK's leading hospitality company Whitbread Plc with the aim of conducting a financial SWOT analysis. Financial ratios are grouped into five distinct categories, each showing a different aspect of a company's financial operations. These are profitability ratios, financial leverage ratios, liquidity/solvency ratios, efficiency ratios, and investor ratios (Fraser and Ormiston 2004). Profitability ratios measure the ability of the company to generate income from its investments less the costs incurred (Keown et al 2005). In this analysis, gross profit margin, net profit margin, and asset turnover will be used. Referring to Appendix 1, the profitability of Whitbread has significantly improved from 2007-2008 as indicated by the increase in gross profit margin and net profit margin. In 2007, it can be seen that 83% of the company's sales is recorded as gross profit margin while this figure jumped to almost 85% in the following year. This higher ratio is reflective of the company's efforts of sourcing out and producing less costly inventories to reduce cost of goods sold. Furthermore, net profit margin almost doubled from 0.24 in 2007 to 0.44 in 2008. This reflects a very remarkable performance as it shows the cost efficiency of the company by its enhanced ability of turning revenues into net income. In 2008, net income accounts for 44% of sales from 24% in the previous year. The rise in net income signals the company's ability to manage its resources more economically. 2. Leverage or Gearing Financial leverage ratios provide an indication of the long-term solvency of the firm. They indicate the extent of non-owner claims on the firm's profits as well as the firm's operating capability to meet its obligation (Keown et al 2005). Appendix 2 shows the computed gearing ratios of Whitbread in 2007 and 2008. As with the profitability ratios, the business organization's resource structure has significantly improved. As opposed to the recorded debt to asset ratio of 0.62 in 2007, this ratio declined to 0.48 in 2008. These ratios indicate that Whitbread has been dependent on debt as a primary source of financing in 2007 accounting for 62% of its assets. However, this changed in the following year when debt only comprises 48% of its resources. It should be noted that debt is seen as a more risky financial resource as it entails the regular payment of interest and face value at the end of its life. The shift from debt to equity therefore signals lower financial risk for Whitbread. However, this improvement in resource structure fails to reflect in the company's interest coverage ratio which measures the proportion of interest expense to the business organization's income before tax. In 2007, this interest coverage ratio is 8.2 while it dropped to 3.3 in 2008. It should be noted though that in both years, the company has enough financial resource to cover its interest obligation. 3. Liquidity Liquidity or solvency ratios are used as measures of the company's ability to finance its short-term obligations by its cash and near cash items (Keown et al 2005). Appendix 3 shows the computed liquidity ratios of Whitbread in 2007 and 2008. The business organization is in danger in terms of liquidity. In both years, the company's current assets are meager compared to its immediate short term liabilities. If these current liabilities become due immediately, Whitbread will never be able to pay off all its short-term creditors. Furthermore, its liquidity ratios are deteriorating evidenced by the marked decline